IT Support
Hardware, software, accounts and access. Try self-service first, most things are handled without waiting on anyone.
Self-service
Password and MFA (opens in a new tab)Change your password or update your authenticatorNo request needed
Install software (opens in a new tab)Approved apps from the Company PortalNo request needed
Developer toolsEngineering software catalogNo request needed
Documentation (opens in a new tab)Confluence guides and runbooksNo request needed
Request something
Each of these opens an email to IT support with the subject already set. Add whatever detail you can before sending.
New or replacement hardwareLaptop, monitor, peripherals, phone Software not in the catalogLicensing review may be required Access to a system or shared mailboxApproval from the system owner required Customer VPN or remote access clientInstalled per engagement, removed at the end New starter or leaverRaise as early as possible Report a problemSomething broken or behaving oddlySecurity
Report immediately. Reporting early is always right, even if it turns out to be nothing.
Report a phishing emailForward it. Do not click anything Lost or stolen deviceReport straight awayAlready raised something?
Check an existing request (opens in a new tab)Jira Service ManagementSystems status
All systems normal
Reported manually by Platform Engineering.